Shipping & Returns

All orders ship for a flat rate of $4.95

Shipping rate is $4.95 regardless of quantity. Our shipping method is USPS First-Class Mail. (Example: 1 item = $4.95, 10 items = $4.95, 100 items = $4.95)

USPS First-Class Mail

Shipping on all orders to the lower 48 states of America is only $4.95. Packages are delivered in an average of 3-8 business days to any destination after your order is shipped with First-Class Mail. USPS does not guarantee delivery times for First-Class Mail.

Sorry, we currently DO NOT offer expedited shipping options.

Military Addresses

We do send sunglasses to our Military friends! Unfortunately, we cannot guarantee delivery time to military addresses. It takes 1-3 days for Priority Mail to arrive at the primary military post office, and 2-9 days for First Class Mail. From there, the package is under the control of the military mail system. Your order should arrive in about the same amount of time as other packages from the U.S. (in most cases 7-14 days). The actual transit time depends on where you are stationed. If you have any problems entering your APO/FPO address information please contact Customer Service by e-mail at customerservice@sungogs.com, which will be answered within 12 hours.

Order Tracking

Our USPS packages are shipped with a delivery confirmation number. This means your tracking information will not be available until your order has been delivered. It is not uncommon for packages to show only confirmation of delivery, and not an origin scan. Please be aware that the USPS provides a delivery confirmation service for most destinations, not a tracking service. USPS delivery confirmation services are designed to be a low cost alternative to full tracking and primarily provide delivery information. Confirmation of delivery or attempted delivery is provided. Information is generally available on the evening of the date of delivery or attempted delivery.

Lost Shipments

All USPS mail shipments will be considered lost if they have not arrived after 20 business days per the USPS. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund.

Incorrect Addresses

Packages returned to us because of an incorrect or incomplete address may be assessed a 20% surcharge.

Guaranteed Delivery

We guarantee that your package will be delivered to the address you provided to us. If the carrier loses your package, we'll replace it - FREE.

Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you say that you did not receive your package, you must file a claim directly with the carrier, using the delivery confirmation number we will provide for you). This guarantee does not cover replacement of items damaged by incorrect handling or carelessness. All replacement orders will be mailed via USPS First-Class Mail.

Conditions:

1. You must allow enough time for the carrier to deliver your package. In the case of the USPS, it can take up to 20 business days to deliver your package. Please wait the required amount of time before notifying us of an undelivered package.

2. You must notify us by email at customerservice@sungogs.com if your package has not arrived, or if you received damaged merchandise.

Order Processing

Once we receive your order, it is usually shipped within 48 hours. Please add in this processing time for your order to the transit times shown above. For example, if you place your order on Monday and select Priority Mail and your order ships on Tuesday, you should receive your order on Thursday or Friday (on average). If you order on Saturday, Sunday, or on a Holiday, your order will ship the following business day. We do not charge our customers handling fees.

Return Policy

100% Satisfaction Guarantee - 30 Days Easy Returns

Sungogs.com carries products made only of the highest quality materials. However we are aware that at times you many purchase an item and decide that it’s just not right for you. For this reason we have a 30 day easy return policy we will gladly replace the item or give you a refund minus shipping fees.

Return Conditions:

1. All merchandise must be returned in the condition, which it was sent.

2. Products showing wear and tear will not be accepted for return.

3. All original packaging, including cleaning cloths must be included.

4. You are responsible for all shipping charges. We recommend you ask the shipper for a tracking number before shipping to us. We are not responsible for any items until we receive them.

If you need to return an item, just follow these instructions:

First you must contact us via email to request a Return Authorization number: CustomerService@Sungogs.com

Once we provide you with the Return Authorization number and our Return Address, please follow these return instructions:

1. Place all items, including cleaning cloths or micro fiber bags, in a well-protected box.

2. If you would like an exchange, include the style and color you would like.

3. Once we have received the package, we will process your request.